RESIDENT HANDBOOK
Watercrest at Shadow Creek Ranch
Independent Living
11745 Broadway St. Pearland TX, 77584
WELCOME!
Watercrest at Shadow Creek Ranch welcomes you to your new home! In order to
help you become familiar with the variety of services available at
Watercrest at Shadow Creek Ranch this Resident Handbook has been developed
to make your orientation a smooth and pleasant experience.
If for any reason you are unable to find the answer to your questions in the
Resident Handbook, please do not hesitate to call the Concierge in the Main
Lobby. They will be able to refer you to the appropriate person on our
management team. The management team is always willing to assist you in
every possible way to make your experience more enjoyable and satisfying.
Changes to the Resident Handbook may be made from time to time and
distributed to you. We ask that you place new "inserts" in your binder so
that you will refer to the most recent item. If there are any discrepancies
between the Resident Handbook and your Residency agreement, the provisions
in the Residency agreement shall govern.
Again, welcome to your beautiful community!
Sincerely,
Executive Director and management Team
Watercrest at Shadow Creek Ranch is managed by Integrated Property
management, LLC (IPM), a Texas-based seniors' housing company owned and
operated by industry leaders with extensive experience in senior living.
ISH promotes campus-based senior living and is a progressive leader
through its management concepts and knowledge of all aspects of the senior
housing spectrum. ISH is located at 3110 Southlake Blvd, Ste. 120,
Southlake, TX 76092.
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FORMATTING for WEB PRESENTATION © 2020 by David E. Knodel
Questions or Corrections to this document? email
me
For more Information for Residents and Visitors, please see
my personal web page by typing http://wc.dknodel.com
into your browser.
No part of my personal web pages are affiliated with Watercrest, its
Management, or ISL.
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TABLE OF CONTENTS
INTRODUCTION
Watercrest at Shadow Creek Ranch is a non-licensed community for active
seniors 55 and better who desire a carefree lifestyle with choice services
and amenties.
Watercrest at Shadow Creek Ranch is a four story building consisting of
apartment homes designated for Independent Living. Floor plans include one,
two and three bedroom apartments. All apartments are equipped with full
sprinkler systi and smoke alarms. Every apartment has a full-size kitchen
with a refrigerator, oven/stove range, dishwasher and microwave, individual
heating and air contitioning systems, and other amenities.
Common areas in the Clubhouse includes a large dining room; cafe; salon;
wellness/exercise room; activity rooms; media room; library; sitting areas
throughout the community; as well as outdoor covered swimming pool and
courtyard with flowers, plants and trees.
The Executive Director oversees the daily operations of the community. The
management Team also consists of a Director of Sales & Marketing,
Business Office Manager, Resident Lifestyle Director, Dining Services
Director, Signature Lifestyle Manager, and Maintenance Supervisor.
ABSENCES FROM YOUR APARTMENT
If you plan to be away from the Community for an overnight or extended
absence, we ask you inform the concierge desk of your absence.
ACTIVITIES. TRIPS &
ENTERTAINMENT
The Resident Lifestyle Director is responsible for providing a fully
developed, balanced schedule of programs and services based on particular
needs and interests of all residents. The programs will include weekly and
monthly activities, outings and scheduled transportation.
The Resident Lifestyle Director coordinates the posting of information on
the activity boards and in the monthly newsletter. Please see the activity
board for updated notices and changes to the calendar. Please note the
Resident Programs Department welcome your suggestions about the activities
program anytime.
Group fitness classes are held in designated locations provided to you by
the Resident Lifestyle Director. Shopping trips and dinner/lunch outings
occur on a routine basis. To make a reservation for a trip/outing, sign up
with the Concierge in the Main Lobby. Charges for any trips will be due no
later than the day of the trip. The majority of community activities are
free and open to all interested residents. However, lunch or dinner outings
are paid for by the resident.
The community newsletter lists a schedule of all upcoming trips and daily
activities. Before the first of each month, a newsletter including an
activity calendar inside will be distributed to each resident box. Activity
calendars and newsletters are available at the Concierge desk at all times
and can be mailed to families.
We ask that all residents and guests act responsibly at activities and
events. this includes drinking alcoholic beverages in moderation.
ADMINISTRATIVE AVAILABILITY-if
applicable
Business hours are Monday - Friday 8:30 to 5:30, but a designated Associate
is available to assist you 24 hours per day. In additemon, the Executive
Director, Signature Lifestyle Manager, and Maintenance Supervisor are on
call at all times for emergency purposes.
Many of the administrative office functions of the Community are handled in
the Business Office and Executive Director office located on the first floor
near the Main Lobby.
ALTERATION OF APARTMENTS
If you wish to modify your apartment you must obtain permission from the
Executive Director. Alterations such as adding built-in fixtures, changing
light fixtures or paint changes MUST receive approval and guidance from the
Executive Director before the work may proceed. Once approval is given, the
work may be done at your expense. The cost of returning the apartment to its
original state will, in most cases be chargeable to your account. Installed
floor coverings and blinds are the property of the Community and may not be
changed without prior approval from the Executive Director. No Structural
changes or additions may be made to the exterior of the building.
Decks/Balconies/Patios: For apartments featuring a deck/balcony or patio,
the following policy applies: residents may decorate their
patio/deck/balcony; however, management reserves the right to remove items
that may pose a safety hazard or negatively impact the aesthetics of the
Community. Residents may not attach anything permanent to the exterior of
the building. Due to fire hazard, grills are not allowed on decks/balconies.
Towels, bathing apparel and clothing should not be placed on
patio/balcony/deck railings.
APARTMENT COMMON AREA
DECORATIONS
The Community has decorated the hallways and alcoves throughout the
apartment common areas. In order to maintain the overall appearance of the
community we ask for your cooperation with the following guidelines:
• Please do not place live plants in the apartment
hallways or common areas. You may place a live plant immediately outside
your apartment door.
• Please do not place personal belongings/furniture
in apartment hallways or common areas, windowsills, or on the carpet or
tables, except as noted in "Apartment Door Decorations."
• For your safety and the protection of those around
you, the use of portable space heaters and burning candles is strictly
prohibited. Safety inspections may be conducted on occasion to ensure that
appliance usage, wiring, and operation of appliances and fixtures is safe.
Following these guidelines will provide continuity in the decor throughout
the community and avoid the risk of personal items being moved or removed.
APARTMENT DOOR DECORATIONS
You may wish to make the entrance to your apartment unique and inviting.
Please consider the following guidelines when decorating your apartment door
and door entry area:
• You may place a decoration/wreath on your
apartment door. Please use a wreath hanger, fish line, or suction cup.
Please do not place a nail in your door or on the walls beside your
apartment door.
APPLIANCES
Your apartment is furnished with all major appliances including ceiling
lights, heating and air conditioning unit, and kitchen appliances. All
additional appliances that you bring in must be in good working condition
and operated safely. Please be sure appliances are turned off when leaving
your apartment. Appliances furnished by the Community will be maintained,
serviced and repaired at the Community's expense EXCEPT in the case of
damage due to negligence or misuse by the Resident or Resident's guests.
Residents are not allowed to install or use supplemental air conditioning
equipment or heaters.
AUTOMOBILE PARKING
Available options for parking may include garages, carports, podium parking,
and open parking. Open parking is on a first come, first served basis and
the spaces cannot be reserved. Garage, Carport, and Podium parking are
available for a monthly fee which can be found in your Ancillary Services
Addendum in your Residency agreement. Non-handicapped and handicapped
parking spaces are available all around the building to provide parking for
residents, guests, and visitors. Parking in an unauthorized space or fire
lane may result in towing of the vehicle at the owner's expense.
If you have a third Party Provider working for you in your apartment, please
inform them to park in open parking areas. As outlined in the Residency
Agreement, the thisrd party provider must abide by the thisrd Party Provider
Policy.
Residents wishing to keep a car at the community will need to show a valid
driver's license, proof of insurance, and vehicle registration upon request.
Resident must be able to move their vehicle in the event of an emergency.
BEAUTY SALON
The beauty salon is operated by licensed, private operators. Appointments
can be made directly with the salon. Residents are billed directly by the
salon and payment is due upon services rendered.
Our full service salon provides a range of beauty/barber services. Tipping
is acceptable, but must be handled directly with the beauticians as they are
not Community Associates. Please call the salon directly for hours of
operation and to schedule an appointment.
CHANGES IN HEALTH STATUS
If you experience a sudden or gradual change in health condition, including
permanent deterioration in your health, you may transfer to one of our
licensed Assisted Living communities to receive scheduled support services
to improve the quality of life you enjoy on a daily basis. If you need help
moving to our licensed community, we can assist you with scheduling your
move. Transfers to our licensed communities can be arranged by notifying the
Executive Director for availability and residency agreement considerations
and changes. You will not pay a second Community Entrance Fee in order to
transfer.
CHILDREN
Residents are responsible for the conduct of their guests and families. All
guests must be accompanied by a resident while in common areas. See also
Guests.
COMMUNICATION
We value your feedback and input, and it's also a priority for us to ensure
that you feel you have all the necessary information to fully enjoy the wide
scope of services and amenties at the Community. The following are examples
of various methods of communication that are available to you and enable
your voice to be active throughout our Community.
Executive Director: The ED and other department managers are available to
discuss any concerns, suggestions or compliments. Contact the Business
Office Manager or Concierge to schedule an appointment to meet with the ED
or a department manager.
Resident Council -If Applicable: The Community has a Resident Council that
meets monthly to discuss community-specific items and events. The Council
also includes several sub-committees. If you are interested in joining the
Resident Council, we can let you know when the next nomination/election
process will begin. Council meetings are closed to the at-large resident
population and are attended by the Executive Director and/or other
department managers, when applicable.
Town Hall Meetings: All residents are encouraged to attend monthly Town Hall
Meetings which allow for open forum information sharing by the Executive
Director and/or other department managers. Because of the large number of
attendees, Town Hall Meetings are not intended for use as a forum for
discussing or voting on sensitemve topics, nor are they an appropriate forum
for airing personal grievances or concerns. Residents who want to
communicate and resolve a specific concern are encouraged to schedule a
personal appointment with the Executive Director.
Resident Newsletter: The community newsletter highlights special news and
events at the Community, along with interesting facts and activities.
Resident contributions to the newsletter are encouraged and are included at
the discretion of the Executive Director. Any contributions to the
Newsletter become property of the Community. The newsletter is distributed
on a monthly basis.
Suggestion Box: We value your comments and suggestions. A suggestion box is
located outside the Arts and Crafts room and available for your ideas and
feedback. Please include your name and contact information on your
suggestion in order for us to follow up with you. The suggestion box is
monitored regularly for submissions.
CONCIERGE
The Concierge is located on the first floor of the Main Lobby. The Concierge
phone number is (832) 956-8000.
The following services are available at the concierge desk:
• Completion of housekeeping or maintenance Work Order
Requests
• Payment of Monthly Statients
• Inquiries about mail, pick up of
certified/registered mail and packages
• Reservation of Guest Rooms and Meeting Rooms
• Lost and Found
• Dry Cleaning Services
• Photocopy and facsimile service
• Copies of handbooks, menus, activities calendars and
newsletters
DINING SERVICES
We believe in creating a dining environment for residents and their guests
that provides this the opportunity to socialize; relax; and enjoy
well-balanced, nutritemous meals. It is the goal of the Dining Services
Department to consistently strive to maintain a dining program that ensures
meals are attractively served in a hospitable, efficient, and satisfactory
manner.
Dining Options
Main Dining Room: Breakfast is served 5 days per week, Monday - Friday; and
lunch is offered 6 days per week, Monday-Saturday. Holiday dining hours will
be posted in advance of the holiday. For health and safety reasons, no pets
will be allowed in the dining room at anytime.
Main Dining Room hours are as follows:
Complimentary Continental Breakfast-Dine-ln only 8:00am - 9:00am Lunch
11:30am - 1:30pm
Dinner- If applicable See Resident Newsletter and Calendar for Day and Time
Guest Meals
We encourage family members and friends to join residents during mealtime in
the dining rooms. To make Guest Meal Reservations, please contact the
Concierge in the Main Lobby 24 hours in advance. You may pay by check or we
can bill the meal(s) to the resident's account. For Guest Meal pricing
contact the management office.
Cafe
We offer an on-site cafe for your enjoyment, located on the first floor
adjacent to the Main Lobby and Main Dining area.
Menus
Our menus run on a five - six week cycle. The current day's menu is posted
in the Main Dining Room, and is available with the Concierge in the Main
Lobby. On special occasions and holidays, a different menu may be offered.
Alternate menus will be posted when changes are made to the menu.
Meal Delivery Service
Residents who occasionally desire meal deliveries may contact the Concierge
to arrange for delivery. There is a charge for meal deliveries that can be
added to your monthly billing statient. See theadditional Services and Fees
appendix to the Residency agreement.
DRESS
Please be respectful of other residents and dress appropriately while using
common areas. Residents are expected to dress in acceptable casual (street)
clothes and wear shoes and shirts when frequenting public areas of the
community, such as hallways, lounges, dining room, activity and recreational
areas. Residents are requested not to be in public areas in curlers, bathing
suits, bathrobes or other sleep apparel. Meals: please come to the dining
room dressed in clothing appropriate for public gatherings. Visitors to
Watercrest at Shadow Creek Ranch may use common areas and dining services so
long as they are dressed appropriately and tastefully. Management may use
its discretion in determining what is appropriate and inappropriate for both
residents and guests, and may enforce this dress code accordingly.
DRY CLEANING SERVICES- if
Applicable
The Community has an arrangement with a local dry cleaner to provide dry
cleaning services for residents. If you are interested in this service,
please contact the Concierge in the Main Lobby for details. Your dry
cleaning will be delivered to your apartment.
ELEVATORS
There are 5 elevators in the building. In the event of a fire emergency,
please follow instructions provided by staff or local emergency personnel
and do not attempt to use the elevators in the event of a fire.
EMPLOYEE RELATIONS
Courtesy and helpfulness are fundamental expectations of community
Associates at all times. Please direct any concerns about EMPLOYEE conduct
to the director in charge of that department (see the management Personnel
directory at the end of this Handbook). If the department Manager is unable
to assist, please contact your Executive Director.
ENTRANCE AND EXIT DOORS
With the exception of designated doors, all exit doors are locked from the
outside. To enter or exit the building, please use the specified
entrance/exit doors. In the case of emergency, you may use designated
emergency exits. Visitors must enter the building through the front lobby
and sign the guest register at the front desk.
FACSIMILE USE
The Community has a fax machine that is available for residents to send and
receive information. The Concierge in the Main Lobby will assist you.
FAIR HOUSING
The Community complies with all state and federal regulations regarding Fair
Housing and Human Rights.
FIREARMS AND WEAPONS
In order to ensure the safety and well-being of all at the Community, the
use, threat of use or storage of any firearms or weapons in common areas are
prohibited.
Additemonally, explosives and highly flammable materials such as kerosene,
gasoline or paint stripper may not be brought into the community, except
under the direct supervision of the Executive Director.
GRATUITIES, GIFTS. AND
TIPPING
No gratuities or gifts to associates are allowed. Gratuities are defined as
presents or cash given to acknowledge service received. Exceptions to this
are gifts of candy, food items, or flowers which may be placed in the
Associate Lounge for all to enjoy and share. An Associate may not accept
gratuities or gifts and risk losing their jobs if they do. this is an
important policy as we intend to give excellent, consistent customer service
to all residents.
An Associate's excellence in service can be acknowledged by writing a letter
of recommendation to the Executive Director or through a gift to the Holiday
Gift Fund. Solicitations for contributions and distribution from the fund
are handled by the Executive Director.
Associates are not permitted to solicit contributions for charitable
organizations nor sell merchandise to residents. In additemon, solicitation
by residents to other residents is strongly discouraged.
We encourage you to inform your guests of our Community policy when
visitemng the dining room and using the guest rooms.
GUESTS
Guests, including children, are welcome to visit, but children must be
supervised by an adult to prevent any possible accident or damage to
property. It is also important that guests do not disturb other Residents or
Associates.
GUEST REGISTER
There is a guest register located at the front desk in the Main Lobby. We
ask that all guests, Personal Service Providers, and visitors sign in and
indicate whom they are going to see. This is intended to discourage unwanted
visitors, salespersons, etc., from disturbing you and to assure safety of
all in the event of an emergency.
GUEST ACCOMMODATIONS
A Guest Accommodation may be available for residents' guests. You may also
choose to host overnight guests in your apartment at no additional charge
other than guest meals, for up to 14 days. Please make arrangements with the
Executive Director if a guest intends to stay for more than 14 days, as
additional charges will apply.
Reservations for the Guest Suite must be made in the Main Lobby. There is a
charge for each night the Guest Suite is used. See theadditional Services
and Fees appendix to the Residency agreement. The bill for the use of the
Guest Suite will appear on your Monthly Statement. Guests may also pay
directly to the Concierge with a check made payable to Watercrest at Shadow
Creek Ranch.
Reservations are accepted up to three months in advance for a maximum of
seven consecutive days. A 24-hour notice of cancellation is required to
avoid being billed for the use of the Guest Room.
Check-in time is after 3:00 p.m. and check out is by 11:00 a.m.
The Community is a non-smoking community; therefore smoking is not permitted
in the Guest Room.
HEATING AND AIR CONTITIONING
Your apartment heating and cooling system is an individually controlled
unit. A thermostat located on the wall of your living room/dining room area
controls the unit.
For your comfort during the winter, we recommend you keep the temperature
setting in the low 70's, heating control on "heat" and fan control in the
"auto" position.
For your comfort during the summer, we recommend that you keep temperature
setting no lower than 75 degrees, your control on the "cool" position and
your fan control in the "auto" position.
If you are to be away from the Community for several days, please reset your
thermostat at least 5 degrees warmer (up) in summer and 5 degrees cooler
(down) in winter to conserve energy. Upon your return, gradually adjust
temperature setting, one degree at a time.
If you open a window, we ask that you turn your heating and air conditioning
unit off for purpose of energy conservation.
Your heating and air conditioning units are serviced and maintained by
maintenance associates on a regular basis.
HOUSEKEEPING SERVICES
The Community offers housekeeping services for an additional fee. See the
additional Services and Fees appendix to the Residency agreement.
A specific day and time is assigned for cleaning each apartment. If you must
cancel your cleaning appointment, please contact the front desk.
Housekeeping will resume on your regularly scheduled day following your
return. Should a situation arise that the housekeeping department needs to
change your weekly cleaning appointment, they will notify you as soon as
possible. When a scheduled cleaning day falls on a holiday, you will be
notified of your revised schedule in advance.
Housekeepers follow a regular bi-weekly schedule for cleaning apartments.
Please be ready for your apartment to be cleaned on the scheduled day. If
you have a scheduling conflict, please call the front desk.
Housekeepers follow a specific service process and outline. During your
normal housekeeping schedule, the housekeeper cannot provide services
outside of this outline including but not limited to bio-hazard materials
such as blood, feces, urine, or vomit.
Additional housekeeping services, outside of your bi-weekly service,
can be arranged. Please contact the Concierge for a list of these additional
services and to schedule an appointment with the Business Office
Manager.additional housekeeping services will require an additional fee.
INSURANCE
It is recommended that you maintain a renter's insurance policy which
includes liability coverage on your personal belongings. Please discuss your
specific insurance coverage with your insurance agent.
INTERNET SERVICE
High speed internet service is not provided in your apartment. Internet
services are available through the internet provider for an additional cost
at the residents' personal expense. Common areas offer wireless access to
internet service.
KEYS/DOORS
Two keys to your apartment and two mailbox keys will be issued upon moving
into the Community. In addition, you will be provided a key fob which gives
you access to the community gated access areas and other entrances after
hours. Key fobs will require a deposit. See the additional Services and Fees
appendix to the Residency Agreement.
Please report a lost key or fob to management immediately.
If you lose your keys or would like duplicates, please notify the Front Desk
to complete a Work Order Request. See the additional Services and Fees
appendix to the Residency Agreement for applicable charges to your account.
Residents are not allowed to change door locks. All changes to locks will be
made by management. Door chains or extra deadbolts are not allowed, as
apartments must be accessible by staff in the event of emergency. Upon move
out, there is a charge for any keys, gate openers or fobs not returned.
Exterior doors are to be kept locked and closed at all times and should not
be propped open.
LIBRARY
The Library is located on the first floor near the Main Lobby. Donated books
will be reviewed for acceptance by the Residency Lifestyle Director.
LOST AND FOUND
Items found on the premises such as keys, clothing, emergency pendants, etc.
should be left with the Concierge in the Main Lobby. Please inquire with the
Front Desk in the Main Lobby if you have a lost item.
MAIL/MAILBOXES/DELIVERIES
Mailboxes for residents are located on the first floor. Your mailbox number
can be found in the Welcome Packet or can be obtained from the Concierge.
Please ensure that all correspondence includes your apartment number as part
of your address. Upon move in or move out, it is the resident's
responsibility to complete an appropriate change of address form with the
U.S. Postal Service.
Personal deliveries such as packages, flowers, and other large items will be
delivered to your apartment. In the event you are not home during the
delivery the Concierge, in the Main Lobby, will accept your packages. The
concierge will contact you in the event you have a delivered item. Please
notify the Front Desk if you are expecting a special delivery that you want
us to hold on your behalf. Mail that does not belong to you should be turned
in to the Front Desk. Mail drop boxes for outgoing mail are located in
Postal Center or could be left with the Front Desk.
Medications or drugs sent by mail may not be accepted or left at the Front
Desk unless prior written authorization is given by Resident and approved by
the Executive Director.
MAINTENANCE REQUESTS
Maintenance associates of the Community are responsible for the repair and
maintenance of your apartment and the common areas. Should you have a
problem with your apartment or would like a maintenance job performed,
please contact the Front Desk in the Main Lobby so a Work Request can be
processed. Work will be scheduled according to urgency. We strive to
complete your work request within a timely manner, Monday through Friday,
excluding holidays.
From time to time, the Community may need to enter your apartment for
emergency maintenance, repair, and replacement of any Community property.
emergency repairs will be made immediately to prevent damage to your
apartment or others in the building. We will make every effort to avoid
imposing on you if we need to perform such repairs. You will be notified if
you are not at home. Maintenance is available 24 hours per day
emergencies For routine maintenance on resident apartments will not be
scheduled for evenings or holidays.
The Maintenance Department has established an ongoing Preventive Maintenance
(PM) Program on the principle that it is cost effective to check equipment
in your apartment on a regular basis, thus reducing the number of possible
failures. Maintenance Supervisor will contact you to schedule your PM check.
Emergency Maintenance Requests
Maintenance requests will be handled after office hours if they emergencies.
We define emergency situations as:
Present a danger to people...
1. Fire
2. No electricity
3. Broken or non-working doors, locks, windows
4. No heat (when outside temperatures are below 50 degrees)
5. No air conditioning (when a heat advisory has been issued)
6. No water
7. Commode not functioning (when only one in an apartment)
Present danger to property...
1. Flooding
2. Broken pipes
After business hours, emergency maintenance requests can be reported by
calling the management office. The after hours voice mail message system
will prompt you to forward your call back telephone number to the property
technician. Please make sure it is a maintenance emergency and cannot wait
until the regular office hours. As always for personal emergencies call 911.
MEETING ROOM RESERVATIONS
If you wish to reserve rooms in the community for a meeting or gathering,
please ask for a Room Reservation Form with the Concierge in the Main Lobby.
The Residency Lifestyle Director will contact you to confirm if your request
can be accommodated.
MONTHLY SERVICE FEE
AND EXTRA CHARGES
Monthly statements for service fees and extra charges are placed at your
door on or about the 25th day of each calendar month. Payment for these
services is due by the 1 st of the month. Checks should be made payable to
Watercrest at Shadow Creek Ranch.
Bills are payable at the Front Desk in the Main Lobby or in the Business
Office. It is recommended that you keep receipts for ancillary services you
receive to account for the accuracy of your monthly statement. If you have
questions regarding any item on your monthly statement, contact the Business
Office.
Extra Charges are billed on a calendar month basis from the prior month and
include but are not limited to:
• Dining Services: Guest Meals, Extra Meals, Meal
Delivery Service, Private Functions
• Guest Suite Usage
• Special Outings
• Postage/UPS & Federal Express Charges
• Production of New Keys, Replacement of Keys/Extra
FOBs/Pendants
All of the services you use are handled on a charge basis. this policy also
applies to your guests who are at the community. If your guest wishes to pay
for one of the services provided, we them to make arrangements directly with
you since all charges will be added to your account. Or, they may write a
check made payable to Watercrest at Shadow Creek Ranch.
MOTORIZED
VEHICLES/MOBILITY DEVICES
The Community's policy regarding motorized vehicles (electric wheelchairs or
scooters)/mobility devices, may be obtained from the Executive Director. In
accordance with the current policy guidelines, residents must be able to
safely operate their motorized vehicle/mobility device. If unsafe driving is
observed, the resident may be prohibited from continued use as directed by
Administration. Motorized Vehicles/mobility devices may not be stored in
hallway.
MOVING OUT
If you are renting an Independent Living apartment, proper notice is
required prior to vacating your Apartment. Please refer to your Resident
Agreement for details regarding notice terms. Upon move out, all keys and
gate door openers must be returned to management and the apartment must be
cleaned. A forwarding address is required so any final correspondence can be
achieved. You are financially responsible for any damages or renovations
required in your apartment that would be considered beyond normal wear and
tear.
NEWSPAPER
Residents may order daily newspapers by local delivery services.
As you make arrangements with your local carrier, they can inform you of the
mode of delivery once your subscription is activated (they will either
deliver to your door or you may pick your paper up at the Front Desk.)
Payment of bills for delivery will be the subscriber's responsibility.
Copies of the local newspaper will be available daily at the Concierge desk
or in the Cafe.
NOISE
Our residents desire a calm, peaceful and leisurely living environment. In
order to meet that goal, we request that all residents monitor the volume of
their televisions and radios, especially in the evening and early hours.
Please inform management of any noise disturbances.
NOTARY PUBLIC
For your convenience, a Notary Public is available on-site. If you need
Notary services, please contact the Concierge and make an appointment.
PERSONAL SERVICE PROVIDER
POLICY
Residents wishing to employ services or outside individuals; such as Home
Health Agencies, Hospice Services caregivers, housekeeping, laundry,
contractors, etc., to perform services for them take responsibility for
these outside service providers, while they are in the community. It is the
your responsibility to ensure that any Personal Service Provider employed by
you complies with the Landlord's Rules and Regulations, Resident Handbook,
and general policies. You are responsible for all injury or damage to your
Apartment or the Community common areas or grounds caused by your Personal
Service Provider.
Residents may not employ live-in caretakers. All individuals residing at the
Community must be there through the execution of a Residency agreement, and
must meet all move-in guidelines, and pay the current monthly service fee.
PEST CONTROL
A pest management program is in place and apartments are treated on a
scheduled basis. Residents are notified when their apartment is scheduled to
be treated. There is no charge for this service. Please contact the office
if you have a specific problem. Do not leave any food open or dirty dishes
lying around. These attract insects. Soft drink bottles should be rinsed
after use. Garbage and waste should never be left in the apartment. If you
have a medical reason for not having your apartment treated, please provide
a doctor's statement to management. If you notice insects or other pests
outside the treatment time frame, please contact management to schedule a
non-routine treatment.
PETS
The Community recognizes the enjoyment and companionship that pets provide
for their owners. Pets are welcome subject to approval from the Executive
Director or his/her designee prior to moving in. We allow a maximum of two
(2) pets per apartment. However, we do have breed restrictions (Akita,
American Stafford Terrier, Bull Terrier, Bull Mastiff, Chow Chow, Dingo,
Doberman Pinscher, Giant Schnauzer, German Sheppard, Mastiff, Chow Chow,
Presa Canario, Pit Bull, Rhodesian Ridgeback, Rottweiler, Neapolitan
Mastiff, Wolf). Pets must have required shots and be free from fleas.
Residents must also be able to care for their pets in a humane manner that
allows the pet to thrive in their environment. We reserve the right to make
determinations on the extent to which the pet is in an environment conducive
to its best interest, and, if we determine this is not the case, we will
work with you to make alternate arrangements for the pet.
We offer designated pet areas around the Community for your convenience. Pet
Owners are required to pick up all pet defecation and deposit the animal
waste and/or litter in the receptacles provided throughout the community.
All pets must be on a leash when outside your Apartment.
Residents will be required to sign a form affirming they received the Pet
Policy and will agree to follow all pet rules adopted by the Community. The
policy is designed to ensure pets do not create a nuisance to other
residents or cause property damage. Visitemng pets must abide by the Pet
Policy. Please review this policy before your guest brings a pet for a
visit. A copy of the Pet Policy is available from the Administration
Offices.
The Community reserves the right to remove any pet from its premises if the
pet's conduct or condition is duly determined to constitute, under the
provisions of state or local law, a nuisance or threat to the health or
safety of other residents of the community offices or if the pet is not
being cared for properly.
PHOTO RELEASE
As a resident of Watercrest at Shadow Creek Ranch, l/we hereby grant
Integrated Property management permission to use my likeness in a photograph
in any and all of its publications, including but not limited to all
property printed and digital publications. I understand and agree that any
photograph using my likeness will become property of Watercrest at Shadow
Creek Ranch and will not be returned. I acknowledge that since my
participation with Watercrest at Shadow Creek Ranch is voluntary, I will
receive no financial compensation.
I hereby irrevocably authorize Watercrest at Shadow Creek Ranch to edit,
alter, copy, exhibit, publish or distribute this photo for purposes of
publicizing Integrated Property management's programs or for any other
related, lawful purpose. In additemon, I waive the right to inspect or
approve the finished product, including written or compensation arising or
related to the use of the photograph.
POLICY CHANGES
This Resident Handbook is a guide to living at the Community. management
will, from time to time, alter and amend the policies as circumstances
warrant, and will notify you when these modifications occur. Any changes to
fees or charges will be disclosed as they occur.
POST OFFICE
Postage and assistance with other mail services are available at the Front
Desk in the Main Lobby.
RELIGIOUS LIFE
The Community has no religious affiliation. The Residency Lifestyle Director
will offer programs of spiritual activities, classes and studies that allow
for emotional and spiritual expressions, comfort and support.
All residents will have the opportunity to continue to express and explore
their faith, religious practices, and spirituality. Residents of all faiths
will also be supported in celebrating holidays and special holy days
specific to their faith. The community will support diversity and religious
tolerance on behalf of all residents.
RESPITE CARE -If Applicable- Joint Campus
Only
Based on availability, we provide short-term stays for Independent Living or
prospective residents who may need supportive services through our Assisted
Living program for a limited period of time. this could be due to
hospitalization recovery, caregiver relief, or trial stay reasons.
SAFETY
General Safety / Use of Oxygen
• We request that you not store flammable or combustible materials in your
apartment.
• Any physician-prescribed oxygen system in your apartment must meet life
safety standards. Any use of oxygen or oxygen equipment must be reported to
the Executive Director. If we determine that your personal situation is not
conducive to the safe storage of oxygen in your apartment, we will ask you
to make alternate arrangements for the provision of such tanks. Small tanks
or other packaging is permitted.
• Weapons are forbidden to be brought into the Community at any time for the
safety and well-being of the residents and staff. this includes, but is not
limited to fire arms and knives. this applies to any visitemng guests.
• Space heaters are not permitted.
• The use of candles is not permitted in your apartment. For emergencies,
you may want to keep a flashlight and extra batteries on hand.
• Needles: For residents using needles and syringes for health care needs
(such as diabetics), these items must be disposed of in an approved "Sharps"
container approved by state and federal law, provided by the resident
Your compliance with these safety measures is greatly appreciated.
FIRE ALERT SYSTEMS
There are three systems which alert Community associates to the possible
existence of a fire.
1. SMOKE DETECTOR SYSTEM. Smoke detectors are located in
your apartment, the hallways, and common areas withisn the community. When a
smoke detector is activated in your apartment, it will make a very loud
sound. The smoke detector in each apartment is connected the Main Building
Fire Alarm System. The Fire Department will be called if there is a fire
emergency.
2. MAIN BUILDING FIRE ALARM SYSTEM. this system consists
of horn and strobe alarms. They are activated by smoke/heat detectors
located in the hallways. this alarm will generate an automatic response from
the Fire Department. It indicates a fire or smoke situation in an apartment
or in the hallway.
3. SPRINKLER SYSTEM. There are sprinkler heads located in
each apartment and common areas. The sprinkler system releases water through
the sprinkler head in your ceiling once a certain temperature is reached. If
this sprinkler releases, an alarm sounds and the Fire Department will
automatically respond.
FIRE EMERGENCY
PROCEDURES
Your safety and well-being are important considerations of the Community.
Your Community is designed and equipped with fire safety equipment that
meets or exceeds state regulations. We also prepare associates and residents
for a potential fire emergency. Associates are instructed about safety,
evacuation procedures, and assisting residents. The following outlines what
you can personally do in the event of a fire. We strongly urge you to
carefully review these guidelines. Planning ahead will help you respond more
quickly, calmly and positemvely.
If you See or Smell Smoke
If you see or smell smoke, call 911 and/or notify the Concierge in the Main
Lobby. REMAIN CALM.
If There is a Fire in your Apartment
If able, get out of your apartment and call 911. Do not take time to remove
personal belongings. Shut the door to your apartment. Do not take time to
lock it.
When you Hear the Fire Alarm in your Apartment
If the fire is not in your apartment, the safest place
to be is in your own apartment. Your apartment has sprinklers. At
the sound of the fire alarm, you can:
■ Stay in your apartment
■ Keep the doors closed
■ Wait for instructions from associates or the Fire
Department, or
■ Exit the building, or
■ Go to the nearest stairwell and wait for emergency
personnel
When the smoke detector in your apartment is activated and there is no fire,
call the Front Desk in the Main Lobby for assistance. An associate will
respond to your apartment to investigate. The smoke detector in your
apartment (will notify associates of the situation) and sound an alarm in
your apartment only.
When you Hear the Fire Alarm in a Common Area or Hallway
If you are in a hallway or common area when the fire alarm sounds, you
should:
• Do not use the elevator.
• Wait for instructions from associates or the Fire Department.
Tornado Procedures
Built with a solid wood frame, the Community is a safe and secure location
during the unfortunate event of a tornado. If you hear a tornado warning,
riain calm. Move to a central hall away from windows, closing doors if you
are able.
SECURITY
The Community is equipped with features to assist with the provision of a
safe and secure environment. this includes deadbolt locks on your apartment
doors, peep holes for your discretion in admitting visitors, and a
controlled building entrance. management also conducts criminal background
checks and drug screens on all EMPLOYEES.
The task of keeping the Community safe and secure is not possible if we rely
solely on our Associates. We need YOUR help as well. this includes:
• Not letting anyone in your apartment that you don't know and trust -
especially if they tell you they are selling something or want to speak with
you about a product or opportunity
• Contacting management or calling the police (911) if you see anything
suspicious in or around the Community campus
• Keeping your Apartment door locked at all times, especially when you are
not in it
SMOKING POLICY
The Community promotes the health and safety of our residents by providing a
smoke free environment. Smoking is not permitted anywhere on the campus.
Failure to comply with the non-smoking policy will be reported to the
Executive Director and may result in the resident's termination of residency
at the Community.
SOLICITATION
Door to door solicitation by residents or non-residents is prohibited. At
the discretion of management, an opportunity may be provided to solicit for
fund raising activities, products, services or types of educational programs
that may be a direct benefit to residents. Legally, any multi-housing
facility cannot prohibit politemcal candidates from entry and campaigning
withisn the community. management encourages politemcal candidates to
meet with residents through an organized meeting.
STORAGE SPACE
Additemonal storage is available for a fee. Space is available on a first
come, first served basis. Contact the Business Office Manager or Executive
Director for further information.
SWIMMING POOL AND SPA
A covered outdoor pool is available for Resident use. A lifeguard is not on
duty. Please observe the following guidelines: please shower before entering
the pool. Shoes and an appropriate wrap/clothing must be worn over your
bathing suit when not in the pool area. Glass containers are not allowed in
the pool area. All guests must be accompanied by a resident. Children under
the age of 13 and non-swimmers must be accompanied by an adult who can swim.
Babies in diapers or non-toilet trained children, as well as pets, are not
allowed in the pool at any time. Persons with abrasions, open sores, colds,
nasal or ear discharge, or any other communicable disease are not permitted
access to the pool. See pool rules for more details.
TELEVISION
Extended Basic cable television service is included in the monthly rental
rate.additional hookups or services, expanded cable services or
installations are at your own expense. Cable hookups are located in each
department.additional premium programming and channels will have to be set
up directly with the local cable provider and will be the responsibility of
the resident to pay directly.
TRANSPORTATION SERVICE
Regular Transportation:
Our transportation vehicle is a 14 passenger wheelchair accessible bus.
Regularly scheduled transportation is available to accommodate doctor's
visits, grocery shopping and errands in the Pearland area coordinated
through the Residency Lifestyle Director. Residents are encouraged to sign
up for scheduled events and be in the lobby 15 minutes prior to departure.
Residents will be dropped off at the front entrance to stores, clinics and
area attractions. For medical appointments, transportation is available to a
designated number of hospitals and clinics on scheduled days. Contact the
Resident Programs Department for a schedule of days for medical transport.
Emergency Transportation:
The Community is not equipped to provide emergency transportation for
residents. If you require emergency medical assistance, "911" service will
be used. Charges for transportation by a non-emergency ambulance will be
billed to you directly by the ambulance company.
TRASH REMOVAL
Door to Door trash pickup is provided on Monday, Wednesday and Friday only,
between the hours of 6:00 - 8:00 a.m. only. Above all do not leave your
trash out over night for any reason. For your convenience, a trash compactor
is located on the property. Please do not set any trash or trash cans
outside of your apartment on non-trash days as this attracts ants, dogs,
cats, etc. Place all trash in plastic bags or other secure containers to
keep trash areas neat, clean and relatively odor free. Plastic bags are to
be tied to prevent papers and other items from falling out. Please help to
maintain all areas litter free for the health, appearance and enjoyment of
the entire community. Use your garbage disposal for all food items with the
exception of corn husks, celery, potato peels, grease, or non-edible items.
UTILITIES
Sewer, water, and trash are included in the monthly rental rate. Electricity
is the responsibility of the resident.
VALUABLES
The Community makes all attempts to provide a safe living environment.
However, we are not responsible for the loss of valuables from resident
apartments and will not replace these items (this includes eye glasses,
dentures, jewelry, etc.). Please inform management of the disappearance of
any valuables so we can assist in the investigation and recovery of such
items. You are encouraged to carry your own insurance for any valuables you
choose to keep in your apartment.
VIOLATIONS
The Executive Director has the right to issue violation notices
and fines for any violation against the Residency agreement or Residency
Handbook policies. Violations will result in fines and could lead to
termination of the Residency Agreement, along with a notice to vacate your
apartment home. Please refer to the Residency Agreement for details on
fine amounts. (Added effective August 15th, 2015)
VOLUNTEERS
Resident and community volunteers are a large part of the Community's
Resident Programs. Please contact the Residency Lifestyle Director if you
are interested in volunteering. Community volunteers provide such services
as leading arts and craft classes, music appreciation, chaplaincy services,
calling BINGO, and social hours.
WAITING LIST
The Community maintains a waiting list for apartment availability. The list
is managed on a first come, first served basis. Please contact the Executive
Director or Sales and Marketing office if you wish to be placed on a wait
list for a certain type of apartment or different apartment location.